Terms and Conditions

TECH RepairPoint

Our terms and conditions on which we supply any of our services listed on our website at www.techrepairpoint.com (our site) to you.

TECH REPAIRPOINT is the business name of JA TECHPOINT LTD

Our registered office address is 2 high street, Acton London , W3 6LJ

company registration number is 16176883

Please read these terms and conditions carefully and make sure that you understand them, before booking a service on our site. You should understand that by booking a service/repair /installation with us, you agree to be bound by these terms and conditions.

You may print or read these terms and conditions for future reference or at the time of booking our one When you book one of our services we assume that you have read and understand our all terms and conditions whether on on our website or other online market apps or online directories as checkatrade/Bark/yellow pages. when “I Accept” at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any services from our site.

1. who we are
   1. We, tech repair point runs sour site www.techrepairpoint.com. Our written address is 2 high street , acton, London W3 6LJ
   2. our all staff is fully DBS checked and fully qualified to carryout our domestic and commercial appliance services/repair/ installation.
2. SERVICES AREA
   1. We do cover all 32 Boroughs of London.
   2. we do not accept booking outside the area as mentioned in 2.1.
3. PLACING ORDERS: by placing an order through our site, you warrant that:
   1. you are legally capable of entering into binding contracts; and
   2. you are at least 18 years old;
   3. you are resident in the UK.
4. CONTRACT
   1. we accept all our booking through phone call, online enquiries, other online platform.
   2. Initial contact may be from your site or from us to the required services.
   3. after a initial contact , we pass on the information to the relevant professional to access required service/time frame/location /payments and schedule of work/ and informed and provide you the quote of the services.
   4. The service required to you with important information will be email/text/using online platform to you with the quote. Upon acceptance we will carryout the work as scheduled.
   5. our agreed call outs will be paid before carryout any work of diagnostic , when our engineer arrive at location.
   6. We accept all type of payment methods.
   7. when booking is accepted we will confirm in a text or email or make a phone call or send a online message on apps what has been used for initial enquiry upon you confirm that must be in written text/email/letter/or online app for the required work/service/repair/installations.
   8. you may have a right to cancel the service booked 12 hour before the service is schedules.
   9. A normal /non urgent repair will take 5/7 working days, urgent repair 1/3 days but urgent charges may apply depend upon the service and location.
   10. a non urgent repair cancellation out of the time period will triggered the call outs
   11. we can cancel any repair with out any prior notice , which will be notify to you as prescribed method as above.
   12. All bookings are subject to acceptance by us, and we will confirm such acceptance to you by calling you or sending you a text message or an e-mail that confirms your booking ( Booking Confirmation). The contract between us (Contract) will only be formed when we send you the Booking Confirmation.
5. WARRANTY
   1. we provide 30 days warranty for your piece of mind to monitor our repair in case anything need to check. The onus is on you to book a revisit with in the 7 days with your availability in terms of time/day. we provide additional warranty for our repair for the additional charges for 6/12 months. Your order will be fulfilled on the booking date set out in the Booking Confirmation or, unless there are exceptional circumstances at mutually agreed alternative date.
   2. we also advise you here we only provide our warranty to the specific repair we carried out as agreed and warranty do not cover any other issues which is completely separate from our repair or service.
   3. The services will be delivered to you at the address you provided during the order process.
   4. We shall not be liable for any delay in completing performance of the service, however caused.
   5. With in 30 days warranty period, you are responsible to book a repair to check your appliance if you are not satisfied with the repair or service. We may require any additional evidence such as short video /snapshot of the issue or written description to us on our online Bark /email at info@techrepairpoint.com ). We are happy to carryout a subsequent visit to recheck your appliance and fix it. In case of unfortunate occasion if we are not able to fix it we will refund your payment after our call outs.
6. OBTAINED A VERBLE CONSENT:
   1. We might need to access to the water inlet pipes or cupboard to carryout the work. we do not take any responsibility that may cause any damage to the carryout the work as its your responsibility to us provide the right to access to carryout our repair.
7. PRICE AND PAYMENT
   1. Call outs will be payable when an engineer is at location before start any diagnostic and final repair payment will be paid to us when job completed.
8. REFUNDS POLICY
   1. If you cancel your booking for services to us:
      1. because you have cancelled the Contract between us within specified time period as mentioned in 4.8, otherwise a cancelation charges apply. we will process the refund.
      2. when 4.8 is not followed we will charge a cancellation fee of £50.
   2. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
9. GUARANTEE
   1. We guarantee our repair services for 30 days until your bought our warrant repair from us the day the repair is complete.
   2. If your appliance fails with the same fault and/or component as detailed in your initial repair, we will supply you with another repair service free of charge
   3. Our guarantee does not cover:
      1. Any subsequent unrelated faults / breakdown to the appliance
      2. Faults caused by accident, negligence, misuse (use not in accordance with manufacturers’ instructions)
      3. Cosmetic damage e.g. scratched door or cracked facia etc.
      4. Indirect loss e.g. food loss, damage to property, loss of earnings etc.
      5. Repair services provided to appliances in commercial environment e.g. offices, laundrette, etc.
   4. We may invalidate your guarantee at our discretion if your appliance has been moved either within the property or to a different address
10. COMPLAINTS POLICY
    We always endeavour to provide the best service and/or products we can to our customers. However, we recognise that, on rare occasions, our customers may not be fully satisfied. To ensure we can put things right, please observe our Complaints Policy
13. OUR LIABILITY
    1. Subject to clause 9.3, our maximum aggregate liability to you for losses or damages suffered shall not in any circumstances exceed the price paid for the services.
    2. Subject to clause 9.3, we will not be liable for the following losses:
       1. loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; loss of data; or waste of management or office time.
       However, this clause 9.2 will not prevent claims for loss of or damage to your physical property that are foreseeable or any other claims for direct loss that are not excluded by categories of this clause.
    3. Nothing in this agreement excludes or limits our liability for:
       1. death or personal injury caused by our negligence;
       2. fraud or fraudulent misrepresentation;
       3. any breach of the obligations implied by section 2 of the Supply of Goods and Services Act 1982;
       4. defective goods under the Consumer Protection Act 1987;
       5. any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
14. WRITTEN COMMUNICATIONS
15. NOTICES
16. SEVERABILITY
17. ENTIRE AGREEMENT
18. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
    1. We have the right to revise and amend these terms and conditions from time to time.